Identified Issues:
- Total Hours page is showing zero hours despite the employee having punches and/or hours
There are three items that could cause total hours to display 0 hours for the employee
- New Hire is effective in a future pay period – If your “current” pay period is before the effective date of the employee, the hours may not calculate until you close your pay period and move into the pay period the employee is effective in. If you have processed time in the current period and are ready to close, follow the steps on the Pay Period Close page.
- Hours before the hire date – If certain days are not calculating, check the employee’s hire date to ensure its accurate. If there are hours before the employee’s hire date, those hours will not be calculated on the ‘Total Hours’ page.
- Hours after a termination date – If the employee has hours after a termination date, those hours will not calculate. Verify the employee does not have a termination date if they are an active employee
To review an employee’s Effective Date, Hire Date or Termination Date, navigate to Employee Maintenance > Employee Information > Profile page.
Review An Employee’s Effective Date
1. Select the employee to review in the employee dropdown
2. Review and Update the Effective Date if appropriate
3. Click Save 
Review An Employee’s Hire or Termination Date
1. Select the employee to review in the employee dropdown
2. Click on the Employment tab
3. Update any necessary dates
4. Click Save
To open this information in a new window or to email, use the following link: Why Does The Employee Total Hours Show Zero Or Not Calculate?