Identified Issues:

1. Supplied username/password credentials are invalid.
2. 502 Gateway error.
3. Period Start Date must be specified.
4. Insufficient permission to change password.

1. Supplied Username/Password Credentials are invalid:

This error message occurs when trying to login:

1. Make sure the employee is using the correct site\URL. The red XXX indicates an insertion of your unique company code:
   • Example: https://mytimestar.com/XXX
2. Verify the Username for the employee is correct.
   • Go to Security Setup > User Security.

• • In the employee dropdown, select the employee who is unable to login
  • Verify the Username and Employee are correct

3. If the link and Username are correct, reset the employee’s password.

1. 1. Click on the under Password.
   2. In the Password Reset pop up window, type in the new password under New Password.
   3. Type in the same password under Confirm New Password.
   4. Click the Save button under Reset Password.
   5. On the User Security page, select “Yes” under the Force User to Change Password at Next Login
   6. Click the Save button on the bottom left of the page.

2. 502 Gateway Error:

This error message occurs when there is a permission conflict with the user’s security profile. This typically occurs when more than one security group membership has been assigned to an employee.

1. Navigate to Security Setup > User Security.
2. Select the affected employee in the Employee Drop Down list.
3. Scroll down to the employee’s Group Membership.
4. If they have more than one group membership, remove one of them from left to right.
5. Click the Save button once done.

3. Period Start Date must be specified:

This error message occurs when an employee attempts to login and their effective date is after the TimeStar system’s current pay period date range.

For Example: if the current system’s pay period is 10/14 – 10/27, and the employee’s effective date is 10/28, the employee will receive this error message upon login. Even if today is 10/29 and the pay period of 10/14 – 10/27 isn’t closed, the system will still recognize 10/14-10/27 as the current pay period.

Solution:

1. Move the pay period forward by clicking End Period in End of Period Procedure > Pay Period Close.
2. Backdate an employee’s effective date one pay period.
   • This should only be done if the employee needs to be paid for the current pay period before their effective date.

4. Insufficient Permission to Change Password:

This error message occurs when no group membership has been assigned to the employee’s User Security.

1. Select the affected employee in the Employee Drop Down list on the top.
2. Navigate to Security Setup > User Security.
3. Scroll down to Group Membership and select the desired group membership from right to left.
4. Click the Save button once done.

To open this information in a new window or to email, use the following link: User Login Error – Troubleshooting