General maintenance
Pop-up Blocker: Make sure that pop-up blockers are turned off or set to allow TimeStar.
- Tools > Pop-up Blocker > Turn Off Popup Blocker
- Tools > Pop-up Blocker > Popup Blocker Settings > Add
https:(INSERT DELPHIA’S TIMESTAR SITE ADDRESS)
Trusted Sites: Make sure that TimeStar is in the list of Trusted Sites.
- Tools > Internet Options > Security > Trusted Sites > Sites > Add
https:(INSERT DELPHIA’S TIMESTAR SITE ADDRESS)
- Set Trusted Sites ‘Security level for this zone’ slider bar to ‘Medium-Low’.
Compatibility: Make sure that TimeStar is NOT in Compatibility View Settings.
- Tools > Compatibility View Settings > Remove
https:(INSERT DELPHIA’S TIMESTAR SITE ADDRESS)
Bookmarks or Links: Make sure that your bookmarks or links are up to date.
- Ensure they do not contain any session specific data.
- Correct: https://(INSERT DELPHIA’S TIMESTAR SITE ADDRESS)
- Incorrect: https://(INSERT INCORRECT TIMESTAR SITE ADDRESS)
- Right click on Shortcut > Properties or Edit > delete anything after your site’s 3-6 character company code (xxx)
*Steps listed above are for Internet Explorer. Close & reopen browser for changes to take effect.
Maintenance by browser type
Internet Explorer (Version 9+)
This is the Recommended Browser for TimeStar. If there are any issues with Internet Explorer:
- Delete the temporary internet files/browsing cache.
- Click Safety or Tools > Delete Browsing History > Check boxes for Temporary Internet Files, Cookies & Website Data, History, Download History > Click Delete > Click OK.
Close browser and reopen it for changes to take effect.
Mozilla Firefox (Version 17+)
Can be used as an alternative browser. If there are any issues with Firefox, the temporary internet files will need to be deleted.
- Click Menu or Library > History > Clear Recent History > Set Time range to clear: to ‘Everything’ > Click Details dropdown > Check boxes for Browsing & Download History, Form & Search Bar History, Cookies, Cache, Active Logins > Clear Now
Close browser and reopen it for changes to take effect.
Google Chrome (Version 16+)
Can be used as an alternative browser. If there are any issues with Chrome, the temporary internet files will need to be deleted.
- Click Customize and Control Google Chrome in top right corner > Tools > Clear Browsing Data > Set Obliterate the following items from: ‘The beginning of time’ > Check boxes for Browsing History, Download History, Cookies and Other Site and Plug in Data, Cached Images & Files > Click Clear Browsing Data
Close browser and reopen it for changes to take effect.
Newer Versions:
Click Customize and Control Google Chrome in top right corner > History > History again > Clear Browsing Data > Set Clear the following items from: ‘the beginning of time’ > Check boxes for Browsing History, Download History, Cached Images & Files, Cookies & Other Site Data > Click OK.
Clear browsing data
Close browser and reopen it for changes to take effect.
Safari PC (Version 5.1.7+)
Can be used as an alternative browser. If there are any issues with Safari, the temporary internet files will need to be deleted.
- Click Edit > Empty Cache > Click Empty
Close browser and reopen it for changes to take effect.
Safari Mac (Version 5.0.6+)
Can be used as an alternative browser. If there are any issues with Safari Mac, the temporary internet files will need to be deleted.
- Click Safari > Empty Cache > Click Empty
Close browser and reopen it for changes to take effect.
Microsoft Edge (Windows 10+)
Can be used as an alternative browser. If there are any issues with Safari Mac, the temporary internet files will need to be deleted.
- Click the Hub icon > Click History icon > Clear All History > Check the boxes for Browsing History, Cookies & Saved Website Data, Cached Data Files, Download History > Click Clear
Close browser and reopen it for changes to take effect.
