Scenarios Where Client Support needs to Directly Assist

There are some scenarios pertaining to Year End activities that the Delphia Support team does need to be engaged for assistance. Ideally, these areas should be reviewed by the client, and then the client should contact our support team so that the programming and work can be scheduled effectively.

Ideally, the best practice would be to communicate needed changes to the support team a week or so before the changes are needed to take effect so that our team has the necessary time to review and make the necessary alterations.

Topics that require pre-planning and Support Assistance.

  • Accrual Plan: Rule or Rate changes for next year
  • Accrual Plans: Add a new Plan
  • Holidays: Adding new holidays that were not used in the prior year
  • Pay Types: Adding new pay types
  • Pay Groups: Adding, Change rules within a pay group
  • User Access: Alter what a TimeStar user is able to see and has access to within the TimeStar Program
Was this article helpful?
Dislike 0 0 of 0 found this article helpful.