The Grosvenor IT series clocks work by communicating directly with the TimeStar web application.  For a Grosvenor clock to connect and work with TimeStar, an internet connection, power to the clock and a properly configured time clock are required.

When the Grosvenor clock encounters a problem the clock will display a red or yellow hazard  symbol with an exclamation mark above the time of the display screen.

Press the hazard symbol to display the Health Status. Each item in the list has details you can check by selecting the arrow to the right.

– Network Appears As Bad

This error means there is a physical connection issue with clock and the network or DHCP failed. All clocks ship set to DHCP by default.

• Check your Ethernet connection. Confirm that the ethernet cable connector is snapped in and secure.  Confirm there are solid green or flashing amber lights.
• Confirm there is an outside network connection by using a local network computer.
• You may need to contact your networking team to resolve connection issues.

– Employee/Employee Info/Transfer Import Appear As Bad.

There are various errors for these items.

• Selecting one of the imports, then selecting ‘Error’ in the Import item will display a detailed error message.
• Common Errors
  • [Errno 2] Temporary failure in name resolution – This means the clock cannot find the web server.  Suggest a power cycle of clock to reestablish network connection.  Static IP address could be needed.
  • [Errno 110] Connection Timed out  – Most likely the connection to the web service is getting blocked.  Ex: Firewall or networking rule.  Static IP address could be needed.
  • [Errno 101] No route to the network or Host – Larger network issues.  Need to contact Network Administrator.
  • [Errno 104] Connection was reset by peer. Larger network issues.  Need to contact Network Administrator.
  • [Errno 113] No Route to the host available. Larger network issues.  Need to contact Network Administrator.