ISSUE: When using Google Chrome, the following alert appears.
TimeStar Report Error: “Report Instance does not exist (-6155)”
To resolve, follow the steps below.
Disable Chrome Extension: Adobe Acrobat
- In Google Chrome, on the top right of your screen, click the puzzle icon
- Look for ‘Adobe Acrobat: PDF edit’ extension and click the three-dot icon next to the extension
- Click ‘Mange Extension’
- Click the blue colored slider to disable the extension. The slider will turn to grey when its disabled
Check to see if the error has been resolved. If error persists, continue with the steps below and try again.
Clear Browser Cache
On your computer, open Chrome.
1. At the top right, click More .
2. Click More tools
3. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
6. Click Clear data.
If after completing the above steps and the error continues, please reach out to Delphia for assistance.