Supplied Username/Password Credentials are invalid:

This error message occurs when trying to login:

1. Make sure the employee is using the correct site\URL. The red XXX indicates an insertion of your unique company code:
   • Example: https://mytimestar.com/XXX
2. Verify the Username for the employee is correct.
   • Go to Security Setup > User Security.

• • In the employee dropdown, select the employee who is unable to login
  • Verify the Username and Employee are correct

3. If the link and Username are correct, reset the employee’s password.

1. 1. Click on the  under Password.
   2. In the Password Reset pop up window, type in the new password under New Password.
   3. Type in the same password under Confirm New Password.
   4. Click the Save button under Reset Password. 
   5. On the User Security page, select “Yes” under the Force User to Change Password at Next Login
   6. Click the Save  button on the bottom left of the page.