Topics: Error Messages
Receiving an error like the followingis the result of having accrual plans looking to an employee’s last raise date to calculate the accrual amount rater than the employee’s hire-date.
To fix the error above, follow the steps listed ...
Receiving an error like the followingis the result of the employee not having a valid hire date on their employee profile.
To fix the error above, follow the steps listed below.
1. In the Main Navigation menu, open the Employee ...
ISSUE: When using Google Chrome, the following alert appears.
TimeStar Report Error: “Report Instance does not exist (-6155)”
To resolve, follow the steps below.
Disable Chrome Extension: Adobe Acrobat
In Google Chrome, on t...
License Error – Maximum Employees Exceeded Error While Trying To Export Payroll
Receiving the License Error – Maximum Employees Exceeded message while trying to export payroll hours occurs when the number of employees or supervisors ...
502 Gateway Error While Trying To Close Pay Period
Receiving the 502 Gateway Error while trying to close a pay period occurs when the number of employees or supervisors in the system has exceeded the current license key limit. To confirm...
Supplied Username/Password Credentials are invalid:
This error message occurs when trying to login:
Make sure the employee is using the correct site\URL. The red XXX indicates an insertion of your unique company code:
Examp...
502 Gateway Error:
This error message occurs when there is a permission conflict with the user’s security profile. This typically occurs when more than one security group membership has been assigned to an employee.
Navigate to ...
Period Start Date must be specified:
This error message occurs when an employee attempts to login and their effective date is after the TimeStar system’s current pay period date range.
For Example: if the current system’s pay peri...
Insufficient Permission to Change Password:
This error message occurs when no group membership has been assigned to the employee’s User Security.
Select the affected employee in the Employee Drop Down list on the top.
Navigat...